Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy explains how [Company Name] collects, uses, shares, and protects your personal information when you use our HeyHelpy mobile application. We respect your privacy and are committed to protecting your personal information.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us when you register for an account, complete your profile, post tasks or offer services, communicate with other users, make or receive payments, contact customer support, and submit reviews or ratings. This information may include contact information (name, email address, phone number), profile information (photo, skills, experience, location), payment information (processed securely through Stripe), communications and correspondence, and task details and service offerings.
2.2 Information Collected Automatically
When you use our App, we automatically collect device information, usage data, location information, log data, and mobile analytics data.
2.3 Location Information
The App collects precise location information to match Users with nearby Taskers. You can control location permissions through your device settings, but this may limit certain functionality of the App.
Refund Policy
1. Introduction
This Refund Policy explains when and how Users can request refunds for tasks booked through the HeyHelpy App. We strive to ensure fair treatment for both Users and Taskers in all transactions.
2. Payment Protection
HeyHelpy holds payments in escrow until tasks are marked as completed. This provides protection for both parties and allows for our refund process to work effectively.
3. Cancellation by User
3.1 Cancellation More Than 24 Hours Before Task
If a User cancels more than 24 hours before the scheduled task start time, they receive 100% refund of the task payment, though service fees may still apply and be non-refundable.
3.2 Cancellation Less Than 24 Hours Before Task
If a User cancels less than 24 hours before the scheduled task start time, they receive 50% refund of the task payment, and service fees are non-refundable.
Cookies Policy
1. Introduction
This Cookies Policy explains how [Company Name] uses cookies and similar technologies when you use our HeyHelpy mobile application. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
2. What Are Cookies and Similar Technologies?
Cookies are small text files that are stored on your device when you visit a website. Mobile apps like HeyHelpy use similar technologies such as device identifiers, mobile analytics, local storage, and session data. These technologies help us recognize your device, store your preferences, and analyze App usage.
3. How We Use These Technologies
We use cookies and similar technologies to enable basic functions like user authentication, security, and payment processing; remember your settings and preferences; understand how users interact with our App; monitor and improve App speed and reliability; and deliver relevant ads and measure their effectiveness (if applicable).
4. Types of Data Collected
Through cookies and similar technologies, we may collect device information (model, operating system version), IP address and approximate location, App usage statistics, login information and session data, and your preferences and settings.
5. Third-Party Services
We use third-party services that may use cookies and similar technologies, including analytics providers to understand how users interact with our App, payment processors like Stripe that use cookies for secure payment processing, and crash reporting tools that help us identify and fix App issues.
6. Your Choices
6.1 Mobile Device Settings
You can control data collection through your mobile device settings. On iOS, go to Settings → Privacy → Analytics & Improvements to limit tracking. On Android, go to Settings → Privacy → Ads to reset your advertising ID or opt out of personalized ads.
6.2 App Permissions
You can manage permissions granted to our App through your device settings, including location services, camera and photo access, notifications, and storage/files access.
6.3 Do Not Track
While our App respects "Do Not Track" signals, please note that not all third-party services we use may respond to these signals in the same way.
7. Data Storage and Retention
Information collected through cookies and similar technologies is stored according to our Privacy Policy. We retain this information only as long as necessary to fulfill the purposes outlined in this Cookies Policy, unless a longer retention period is required by law.
8. In-App Notification
When you first use our App, you will be shown a notification about our use of cookies and similar technologies. You can adjust your preferences at that time or later through the App settings.
9. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised policy. If we make material changes, we will notify you through the App.