Terms And Condition

Privacy Policy

HeyHelpy (“we” or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines what personal information we collect, how we use and share it, and the choices you have regarding your information. By using the HeyHelpy platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Information You Provide: Includes name, email, phone, address, payment info, profile photo, etc. (including children’s info if added by a parent with consent).
• Usage Data: Covers messages, booking details, feedback, technical logs, and device/browser data.
• Background and Identity Verification: Helpers may provide ID or undergo checks (with consent).
• Information from Third Parties: Payment statuses, referral codes, or affiliate details.

How We Use Your Information

• With Other Users: In order to facilitate services, certain information is shared between users on the platform. If you are a client seeking a tutor or sitter, your first name and the general details of your request (e.g. subjects for tutoring or number and age of children for babysitting) will be visible to potential Helpers. When a booking is confirmed, both parties will see each other’s full name and contact information (phone and/or email) to coordinate the service. Helpers’ profiles (including first name, photo, bio, qualifications, and ratings/reviews from other users) are visible to all users searching for services.
• With Third-Party Service Providers: We share information with trusted third parties that help us run our business. For example, we use payment processors to handle secure transactions – they receive the billing information needed to charge or pay users. We may use background check agencies to screen Helpers; they get the necessary personal details to perform checks (with consent). These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Legal Compliance and Protection: We may disclose user information if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to (a) comply with legal obligations or court orders; (b) respond to claims that content violates the rights of third parties; (c) enforce our terms and policies; or (d) protect the rights, property, or personal safety of HeyHelpy, our users, or the public.
• Business Transfers: If HeyHelpy is involved in a merger, acquisition, sale of assets, or similar transaction, user information may be transferred as part of that deal. We will notify users (for example, via email or a notice on our site) of any such change in ownership or control of personal information, as well as any choices you may have regarding your information.

We do not sell your personal information to third-party marketers. We also do not share your information with third parties for their own direct marketing purposes unless you give us permission.

How We Share Information

• With Other Users: Profile visibility and communication for booked sessions.
• With Third-Party Service Providers: For payments, background checks, etc., under agreements.
• Legal Compliance and Protection: As required by law or in protection of rights.
• Business Transfers: In case of mergers, acquisitions, or reorganization.

Data Security

We protect user data through encryption, secure servers, and access limitations. However, no system is completely secure. Users must also safeguard their own passwords.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For example, we keep your account information while your account is active. We may retain certain data after account deletion if needed for legal obligations (like maintaining transaction records for financial reporting), to resolve disputes, or to enforce agreements. When personal data is no longer needed, we will securely destroy or anonymize it.

Children’s Privacy

HeyHelpy does not knowingly collect data from children under 13. Accounts must confirm age eligibility. Any discovered data from underage users will be deleted promptly.